COVID-19 UPDATE - PRACTICE CHANGES
In these unusual and uncertain times, we would like to thank all our clients for being so understanding and for adapting to the recent changes in our procedures. You are brilliant, and we have really appreciated your positivity and patience in your contact with our team.
This is an ever-changing situation and, in line with new guidance from the British Veterinary Association and Royal College of Veterinary Surgeons, it has now become necessary to adapt the way we work further.
These changes have come into force from 23rd March, and are designed to enable social distancing and prevent unnecessary interaction. So we ask that you please take a moment to familiarise yourselves with our new practice procedures below:
⚠️For the foreseeable future we will be operating a reduced service, with a smaller practice team. This means that emergency and critical cases must take priority. For now, appointments will only be available for unwell pets and urgent concerns. Routine appointments such as booster vaccinations, nail clips, weigh-and-worm-visits and well-pet-welcomes, as well as non-urgent surgical procedures, will be unavailable.
⚠️When visiting the practice for any reason, we now ask you to avoid entering the building at all. For appointments please call us from the carpark on arrival, if possible, and we will come to you to collect your pet. We will be able to take a history and discuss treatment with you either at a distance in the carpark or by phone. We will then return your pet to you along with any dispensed treatment, and we will be able to take payment remotely by phone.
⚠️Please do not visit the practice to request food, flea/worm treatments, medication or other supplies. Instead please call us to order and pay for these over the phone. Again you can then notify us when you have arrived in the car park to collect these and a member of staff will bring them out to you.
⚠️If you are self-isolating and you are concerned that your pet requires veterinary attention please call us to discuss your requirements. We will do as much as we can by telephone but, if we feel we need to see your pet for an examination, we will ask you to arrange for someone else to bring your pet to the surgery if possible, following the distancing procedures outlined above. If this is not possible we will discuss the best solution for your circumstances.
We understand that these changes may be unsettling for you and you might worry about the impact on your pet’s health. We know that you will have questions and concerns as you reflect on these changes and would encourage you to call us to discuss these so we can help.
Please rest assured that we are still very much on hand to care for your pets when they are ill, and to help you keep them fit and healthy through this difficult time.
We care about your pets as if they were our own, but we absolutely must take these necessary and responsible steps to help protect human health as well during this crisis. By doing this now, we hope we can return to full service sooner and, as the situation continues to change rapidly, we will of course update you with any further developments as soon as we can.
We are sending our very best wishes to all our clients and patients.
The Shepton and Wells Vets team