Lauren Hill

SQP/RAMA – Registered animal medicines advisor

Client Care Team  

Lauren is a dedicated Registered Animal Medicines Advisor (RAMA) with a strong focus on accuracy and efficiency. Her passion for cat care and her organisational skills make her an invaluable asset to our team.

Find out more about Lauren –

Where did I go to school?

Whitstone School 
Bath College

Qualifications: 

Floristy level 3
Supervisory Management level 3 

Interest in cat care – completed ISFM cat friendly training early on at Shepton Vets

Dispensary – I do most of the ordering and enjoy tracking down a niche product for the vets

What do I enjoy most about working at Shepton Vets?

The team I get to work with and meeting all the cats! Also, memorable/heartwarming moments with clients that I’ve got to know over the years, especially if an animal has been unwell for a period of time but makes a great recovery – it’s great to see them well again and the clients relieved

What am I passionate about, in your work, for Shepton vets, In the veterinary industry?

I’m passionate about getting things right as I’m a bit of a perfectionist! I think this works in my favour when it comes to keeping things organised and processes up together in dispensary

What are my primary responsibilities?

Ordering and dispensing medication, authorising some medications following prescriptions from the vets, adding products to the system, stock rotation, communication with reps, keeping dispensary up together, keeping the team informed of medication changes etc

A memorable or heartwarming experience at Shepton or Wells Vets?  

A client I met early on when I started had elderly cats, we got to know each other fairly well as she was coming in a lot to Shepton and we often talked about our cats, but then she moved to Wells and I hadn’t seen her for about 2 years. One day when I was working in Wells she came in and sadly had her last cat PTS, we had a good chat at reception and the next time I saw her she said she’d think about rescuing two cats if it was meant to be. Literally within half an hour I took a call from a family member of a client who had passed away, and they were looking to rehome their family member’s two cats Bonnie and Clyde, with permission from all involved I called the original client and we agreed it was meant to be as it had happened so quickly! She adopted them shortly after 

Do I have animals at home? 

2 Cats, Little Man (siamese) and Oni (black and white) 

What sets Shepton and Wells Vets apart from competitors?

The team as everyone is so passionate about what they do and we all work so well together.