Privacy Policy

This privacy policy sets out how Shepton Veterinary Group Limited uses and protects any information that you give Shepton Veterinary Group Limited Please read it carefully to understand your rights regarding your personal data. By visiting this website, you are accepting and consenting to the practices described in this policy

Shepton Veterinary Group Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and you can be assured that it will only be used in accordance with this privacy statement.

What information we collect from you:

The Information you provide us:

  1. This includes any information you have provided us with by completing a form (either in person at one of our branches or online form via our website, Social pages), or by phone, email or other correspondence. This may include personal information including: Name, address, telephone, email address, animal details, financial and bank account details.
  2. Information we collect when you us our website:
  3. Each time you visit our website we will automatically collect the following information: technical information, such as the internet protocol (IP) address(es) used to connect your device to the internet; where you connected; internet service provider & type of device you use.
  4. Online information forms:If you choose to contact us via one of our online forms, such as new registration or repeat prescription requests; this will include your contact details and marketing preferences. Please let us know if your information changes so that we can update our records.


What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. To register you and your animals on our practice management system, so our team can provide you with clinical veterinary services.
  2. For internal record keeping and so we can comply with clinical governance standards set out by the Royal College of Veterinary Surgeons.
  3. To communication to you about your animals health and welfare.
  4. To record you animals’ treatment history including visits and telephone advice and to apply relevant fees to your account in regards to all treatment and items purchased from us.
  5. To communicate with you for administration purposes, such as to remind you about vaccinations, general appointments, or to apply treatments purchased from us.
  6. To provide you with communications on our services, that enable us to provide our veterinary obligations to you,  these may be sent by; telephone, SMS text messaging, post or email
  7. To provide you with marketing communications, including information about goods and services you already receive, and additional goods and services we offer
  8. To ensure that our website is effective
  9. To deal with legal queries and comply with legal obligations

Who we might share your data with and why:

You agree that, for the purposes set out above, we have the right to share your personal information with:

  1. Selected third parties, some which we work with to provide services including: business partners (such as referral hospitals, physiotherapists, insurance companies, debt recovery partners etc.,), subsidiaries and sub-contractors, which provide any services as part of the contract we enter into with you. Third parties may also include: drugs, research & purchasing & marketing companies. If you would like more specific information, please contact the Data Processing Officer.
  2. Analytics and search engine providers that assist us in the improvement and optimisation of our website.
  3. Additionally, we will disclose your personal information if: we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer; if we are acquired by a third party; if under duty to disclose your data to comply with legal obligations; to enforce our terms & conditions or to protect the rights or safety of our customers.

How we store your data and security

We are committed to ensuring that all your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.. All electronic information kept by us is on secure servers. All archived paperwork is kept in a locked room with limited access.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  1. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  2.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at:
  3. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at:

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.

Shepton Veterinary Group Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2014.

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Shepton Veterinary Group Limited
Allyn Saxon Drive
Shepton Mallet BA4 5QH

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