24 Hour Emergency and Out of Hours Service
At Shepton Vets, we understand that emergencies can happen at any time and so we provide 24-hour immediate care for your pets when they need it the most. At a time when more and more veterinary practices are outsourcing their emergency care to a remote site and a completely different team, we believe it is more important than ever to be there for you and your pets, day or night. Our dedicated team of experienced vets and nurses is available around the clock, seven days a week, with full access to your pet’s clinical records. So we are there, with a familiar face and just down the road, to address emergency situations and provide prompt medical attention.
There for you, day and night
- Immediate Response: Our 24-hour emergency service ensures that your pet receives timely medical care, even outside of regular business hours.
- Peace of Mind: Knowing that a vet is always available, you can have peace of mind knowing that your pet’s health is in capable hands, day or night.
- Expert Care: Our team of skilled veterinarians is well-equipped to handle a wide range of emergency cases, providing expert care and quick intervention.
How it works
- If you’re facing a pet emergency, call 01749 343 955.
- A trained out-of-hours call operator will gather essential information about your pet’s condition and your contact details.
- The on-duty vet will then contact you to provide emergency advice over the phone or arrange an in-person visit to our practice, if necessary.
What we do
- You shall be asked for your address and post code details, telephone number, as well as details of the emergency. There will be an additional charge for using the out of hours service.
- Our team of vets and nurses cover all of our out of hours work, so you will always be seen by a friendly profession vet that has access to your animal history.
Frequently asked questions
When should I call the 24-hour emergency service?
You should call our emergency line when your pet experiences a serious injury or sudden health issue that requires immediate attention.
Is there an additional charge for emergency services?
Yes, there may be an out-of-hours surcharge for emergency visits outside our regular opening hours. Please ask when you call.
“Harry was treated at the surgery by Greg late at night on an emergency, for bloat. Misdiagnosed by our own vet. We nearly lost him but thanks to the team and first-class treatment. Harry lived to a grand old age. forever grateful never forgotten. Great independent vets. I’ve recommended to the whole village of Shoscombe”
Corinne
Trigger’s Triumph: From Trauma to Recovery with Our Emergency Service
Poor Trigger had some nasty wounds around his backend which had obviously been bleeding. They contacted our out of hours emergency service and we arranged to see him at the surgery straight away.
